Refund and Returns Policy for HomeOrganizersRoyal
Effective Date: December 7, 2024
At HomeOrganizersRoyal, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our Refund and Returns Policy outlines how we handle returns, exchanges, and refunds. Please read this policy carefully before returning any items to ensure a smooth process.
1. Returns Eligibility
We accept returns for items that are unused, unopened, and in their original condition within 30 days from the date of purchase. To be eligible for a return, the product must be in its original packaging, with all tags and labels attached, and free from any signs of use or damage.
Certain items are non-returnable, including but not limited to:
- Personalized or custom-made products.
- Gift cards and vouchers.
- Products marked as final sale.
2. How to Initiate a Return
If you would like to return an item, please contact our customer service team at info@homeorganizersroyal.click to initiate the return process. You will need to provide your order number and the reason for the return. Our team will then provide you with instructions on how to proceed, including a return authorization number (RAN) and the return shipping address.
3. Return Shipping Costs
If you are returning an item due to a mistake on our part (e.g., defective or incorrect items), we will cover the return shipping costs. If the return is due to a change of mind or for any other reason not related to an error on our part, you will be responsible for the return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item unless you use a trackable service.
4. Refund Process
Once we receive your returned item and verify that it meets the eligibility requirements, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
If your return is not approved due to the product’s condition or eligibility, we will notify you, and the item will be sent back to you at your expense.
5. Exchanges
If you wish to exchange an item for a different size or color, please contact us as soon as possible. We will guide you through the process of exchanging the product, and depending on product availability, we will send you the replacement item.
Please note that exchanges are subject to product availability and may take longer than a simple return. If the replacement item is not available, we will offer a refund instead.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will review your case and may request photos of the damage. If the item is confirmed to be damaged or defective, we will offer you a full refund or send a replacement at no additional cost.
7. Refund Exceptions
In certain cases, we reserve the right to refuse a refund or exchange if:
- The product is used or damaged beyond what is necessary to inspect it.
- The return request is made after the 30-day return window has passed.
- The product does not meet the eligibility requirements stated in this policy.
8. Late Returns
If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
9. Contact Us
If you have any questions about our refund and returns process, or if you need assistance with a return, please don’t hesitate to reach out to us at:
HomeOrganizersRoyal
Street: 53 Ginger Cove Rd, Valley, Nebraska (NE), 68064
Phone: (435) 645-8205
Email: info@homeorganizersroyal.click
Website: homeorganizersroyal.click